Lumen control center portal10/31/2023 ![]() “Our long partnership with ServiceNow, together with its proven technologies and solutions, provided confidence that its Order Management for Telecommunications solution would be ideal for us to meet our goals. ![]() “Launching our SASE Marketplace was a significant milestone for us,” explains Gary Sidhu, VP Platform Applications, SASE, Lumen. In addition to a streamlined user experience, ServiceNow’s order management solution provides the simplicity, efficiency, and accuracy that Lumen’s customers are seeking which saves time, cuts costs, and minimizes fallout. They allowed Lumen to deploy quickly and readily adapt to the rapidly changing software-defined network, secure edge, and zero trust domains. The automated and integrated catalog-driven workflows of Order Management for Telecommunications provide dynamic orchestration and complete transparency throughout the end-to-end order and fulfillment lifecycle, regardless of the scale, volume, and complexity of the customer’s requirements. Providing the high-quality user experience for visitors to the Lumen Marketplace is ServiceNow Order Management for Telecommunications.ĭynamic orchestration and complete transparency Lumen’s online, self-service SASE Marketplace offers a comprehensive package of networking and cyber security products and services that address these issues, and which can be reviewed, selected, and purchased in just a few clicks (and delivered and activated in minutes). The result is lagging application performance, network latency, weak data security controls, and the constant risk from sophisticated cyber threats. Many legacy IT environments and systems cannot support the remote access and security demands of next-generation applications and technologies. Although today’s new ways of working offer greater flexibility, new operating efficiencies, lower costs, and a host of other benefits, they come at a cost. ![]() Today’s remote and distributed workforces require businesses to make applications, data, and other privileged network resources constantly available securely and in a decentralized fashion. Lumen SASE Solutions addresses the seismic shifts in ways of working, accelerated by the impacts of COVID-19. The first product of this new arrangement is the launch of Lumen’s first Secure Access Service Edge (SASE) solution, with a first-of-its-kind, all-digital marketplace for the selection, purchase, configuration, and management of enterprise SASE components, built on the Now Platform.Īddressing seismic shifts in working patterns When the company saw opportunities to boost sales through the launch of new revenue streams, the trust and confidence created by a decade-long working relationship resulted in Lumen selecting ServiceNow as its strategic technology partner for the next phase of its development. Lumen identifies simplification, transparency, productivity gains, and reduced costs as key outcomes of the partnership. ServiceNow’s contribution to Lumen’s ongoing business transformation has expanded in recent years, embracing IT Service Management, HR Service Delivery, Strategic Portfolio Management, Customer Service Management, and App Engine. Today’s Lumen is the product of many mergers and acquisitions, creating a powerhouse business generating annual revenues of more than $17 billion. Many of the acquired companies that make up Lumen have been long-standing users of ServiceNow solutions, across IT, customer, employee, and creator workflows. Strategic partnership based on trust and confidence This helps businesses, governments, and communities around the world deliver amazing experiences for customers and digital service users. Headquartered in Monroe, Louisiana, in the United States, its 29,000 people serve customers in diverse industries in more than 60 countries, integrating network assets, cloud connectivity, security solutions, and voice and collaboration tools into one platform.Įverything Lumen does takes advantage of its network strength which supports Lumen’s fast and secure platform for applications and data. Lumen is a global technology company helping organizations unlock their full potential by digitally connecting people, data, and applications―quickly, securely, and effortlessly.
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